Jeli Live's Privacy Policy – Your Data, Our Responsibility

We collect certain personal information when you create an account and use our services on Jeli Live. This data is used solely to provide you with a safe and convenient experience. Our privacy policy clearly states what information is collected and why.

We collect two types of information — first, what you provide directly (such as during registration), and second, what is collected automatically while you use the platform (such as IP address and device information).

Jeli Live collects user information through various methods. The highest level of security is maintained throughout, and all collected data is used only for its intended purpose.

• Registration Form: Information you provide directly when creating an account.
• Login Activity: Device and location information is recorded at each login.
• Transaction Process: Financial information is collected during deposit and withdrawal transactions.
• Gameplay Tracking: Bets, wins, losses, and other in-game activity are logged automatically.
• Cookies & Sessions: Cookies are used to enhance your website browsing experience.
• Support Contact: Records of chats or calls with customer care are retained.

Jeli Live uses your information only for specific, legitimate purposes. Under our privacy policy, your personal data will never be misused. The key purposes for which your data is used are outlined below:

• Account verification and identity confirmation.
• Processing deposits and withdrawals.
• Recommending games and bonuses based on your preferences.
• Preventing fraud and money laundering.
• Providing customer support services.
• Maintaining the security and stability of the platform.
• Compliance with legal obligations.
• Keeping you informed about new promotions and offers (with your consent).

Jeli Live never sells your personal information to third parties. In certain limited cases, some data may be shared with trusted partners where it is essential to the operation of our services.

• Payment Processors: Necessary financial information is shared with bKash, Nagad, and Rocket to process transactions.
• Game Providers: Certain technical data may be shared with game providers to facilitate gameplay.
• Security Agency: We work with specialist security firms to help prevent fraud.
• Law Enforcement: Information may be disclosed in response to a legal directive or court order.

Every third-party partner is bound by the terms of our Privacy Policy and may only use the data they receive for the specified purpose.

Jeli Live uses cookies and similar tracking technologies on its website and app. These help improve your browsing experience, keep you logged in, and show content tailored to your preferences.

• Essential Cookies: Essential for the site to function properly. These cannot be disabled.
• Performance Cookies: Used to monitor and improve site performance.
• Functionality Cookies: Remembers your language, theme, and preferences.
• Marketing Cookies: To serve relevant advertisements — you can opt out of these.

You can manage or delete cookies at any time through your browser settings. However, disabling certain essential cookies may affect site functionality.

Jeli Live retains your information only for as long as necessary. All data is stored securely while your account remains active. After account closure, certain data may be kept for a defined period to meet legal requirements.

Jeli Live believes every user should have full control over their own data. That's why we provide you with the following rights:

Jeli Live protects your data using industry-leading security technology. Our security team monitors systems 24/7 and is ready to respond to any threat immediately.

• 256-bit SSL Encryption: All data transfers are secured with the highest level of encryption.
• Two-Factor Authentication: OTP verification as an additional layer of security at login.
• Firewall Protection: Advanced firewalls block unauthorized access.
• Regular Security Audits: Regular security audits conducted by independent expert teams.
• Data Backup: Secure backups of all data are maintained across multiple servers.
• Anti-Fraud System: Our AI-powered fraud detection system runs 24/7.

Jeli Live strictly prohibits anyone under the age of 18 from using the platform. In line with our privacy policy, we never knowingly collect personal data from minors.

• Age verification is mandatory at the time of registration.
• Age verification documents may be requested for accounts flagged as suspicious.
• If a minor is detected, the account will be immediately suspended and their data deleted.
• If parents have any concerns, they can contact us at [email protected].

Jeli Live may update this privacy policy from time to time. For significant changes, you will be notified in advance via your registered mobile number or email. The "Last Updated" date at the top of this page always reflects the most recent revision.

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please reach out to our dedicated Privacy Team. We typically respond within 7 business days.